CANCELLATION POLICY

How do I cancel an order on dentalworldofficial.com?

You can easily cancel your order either with in 24 Hours of placing the order Or Before it is shipped

For outright cancellations by you :

  • If you cancel your order before your product has been shipped, we will refund the entire amount paid for order within 24 hours to 7 working days, depending upon the payments methods and their processing time period.

How do I cancel an order after it has been shipped?

You can not cancel an order after it has been shipped But you can return the item back to us after you receive the item in the same condition in which you have received it without opening the original packaging of the product.

Your product will be checked for the following conditions after received to us:

  1. In such case the return shipping fee will be paid by customer only.
  2. The product should be unused and unwashed. It should not have any stains
  3. The product should be undamaged. It should not have any scratches, dents, tears or holes
  4. The packaging should also be undamaged.
  5. It should be a complete product with box, freebies and combos
  • For any product for which the refund has to be processed will only be done after the returned product has been received by us from the customer.
  • In specific situations where the manufacturer can’t process a trade in any capacity whatsoever, the return will be given in a similar way the payment was made

RETURN POLICY

You can easily return the item if,

  1. If you think, you have received the product in a bad or unacceptable condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +917497054005 or email us at [email protected] mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.
  2. If the product delivered to the customer is damaged from inside then customer is supposed to provide the video proof of unboxing of the shipment. Showing that the product received by the customer is damaged. After investigating the issue, our team will decide whether the item is returnable or not. If returnable, then the customer can send the item back to us and we will refund full amount for the order.
  3. If the product stopped working with in 7 days after the delivery date you can return the item back to us complete product with box, freebies and combos
  4. After 7 days of delivery date, In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know and we will try our level best to help you regarding the same.

Returns is a plan given by us legitimately under this approach as far as which the choice of trade, refund, substitution as well as the discount is offered by the individual merchants to you. All items recorded under a specific class might not have a similar merchandise exchange. For all items, the strategy on the item page will beat the general merchandise exchange. Do consider the points mentioned below.

The arrival strategy is partitioned into two sections :

Do read all segments cautiously to comprehend the conditions and cases under which returns will be acknowledged.

So as to assist you with settling issues with your item, we may investigate your item either through online instruments, via telephone, or potentially through a call with the technical team.

Part 1 – All products return window

If the defect is resolved under the Returns Window, a substitution of a similar model will be given at no extra expense.

Note-If the amendment comes as often as possible then correction cost will be relevant according to T&C.

No return categoriesItems not in guarantee or surpasses the ideal time of return (10 days) are not returned and all we request is the item returned back to us must have unblemished original Packaging, seal, and the embellishments.
EquipmentsDental Chairs, Dental Compressors, UV chambers and Autoclaves, X-beam Units, RVG sensor machine, Model Trimmers, OPG and CBCT machines, Apex locators and Endomotors, Ultrasonic Cleaners and Scalers, Micromotors, Implant Motors/Physiodispenser, Bleaching Light and light fix units, Amalgamator.
Products directly used on patientsTooth creme or mousse, MRC/Orthodontic mentors, Water Flossers, Chin Caps, headgear, face veil or other myofunctional apparatuses.

Part 2- Returns conditions

Your product will be checked for the following conditions after received to us:

  1. It should be a complete product with box, freebies and combos
  2. The product should be unused and unwashed. It should not have any stains
  3. The product should be undamaged. It should not have any scratches, dents, tears or holes
  4. The packaging should also be undamaged

For any product for which the return has to be processed will only be done after the returned product has been received by the customer to us

In specific situations where the manufacturer can’t process a trade in any capacity whatsoever, the return will be given in a similar way the payment was made.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

  • Any product that exhibits physical damage to the box or to the product
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
  • Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product from which the UPC (Universal Product Code) has been removed from its original packaging

REFUND POLICY

  1. Refunds will be made in the same form that the payment is received within 14 working days from the date of cancellation of order except in cases of disputes which may take its own course.
  2. Refund Will Be Credit to Store credit and customer can use it on next purchase.

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